Refund Policy
Last updated: January 15, 2026
14-Day Money-Back Guarantee
We stand behind our product. If you're not completely satisfied with DoraPiano, we'll refund your purchase within 14 days—no questions asked.
Eligibility for Refunds
You may request a full refund if:
- Your refund request is made within 14 days of the original purchase date
- You have not violated our Terms of Service or engaged in fraudulent activity
- For Monthly and Yearly subscriptions: You have not previously received a refund for the same subscription
Subscription-Specific Terms
Monthly Subscription ($4.99/month)
- Full refund available within 14 days of initial subscription or renewal
- Cancellations take effect at the end of the current billing period
- No refunds for partial months
Yearly Subscription ($39.99/year)
- Full refund available within 14 days of purchase or annual renewal
- After 14 days, no refunds will be issued for unused portions of the year
- You may cancel to prevent automatic renewal at any time
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at dora@dorapiano.com
- Include the following information:
- Your registered email address
- Your order/transaction ID (found in your confirmation email)
- Brief reason for the refund request (optional but helpful)
- Wait for confirmation: We typically process refund requests within 2-3 business days
- Receive your refund: Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement
Exceptions and Special Cases
Technical Issues
If you experience technical problems that prevent you from using DoraPiano, please contact support first. We'll work to resolve the issue. If we cannot fix the problem within a reasonable timeframe, we'll offer a full refund regardless of the 14-day window.
Billing Errors
If you were charged incorrectly or multiple times due to a system error, we'll issue a full refund immediately upon verification.
Account Termination
If your account is terminated for violating our Terms of Service, you are not eligible for a refund.
Disputed Charges
Please contact us directly before initiating a chargeback with your bank. Chargebacks may result in account suspension and may affect your ability to use DoraPiano in the future.
Downgrades and Cancellations
You can downgrade or cancel your subscription at any time:
- Cancellations: Your premium access continues until the end of your current billing period. No refunds are given for the remaining time.
- Downgrades: When downgrading from Yearly to Monthly, the change takes effect at the end of your annual period. No partial refunds are issued.
- Upgrades: When upgrading, you'll be charged the prorated difference immediately.
Contact Information
If you have any questions about our refund policy or need assistance:
- Email: dora@dorapiano.com
- Response Time: We typically respond within 24 hours on business days
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of DoraPiano after changes constitutes acceptance of the new terms.